PAYMENT & SHIPPING INFO
Terms and Conditions:
Customer service questions should be directed to:
or call (916) 259-4461. Our call center is open from 9:00am - 1:00pm PST (west coast time zone)
Please reference your name, phone number, and order number.
Emails, calls, and voicemails are answered between 9:00am – 1:00pm PST.
Please note that you will receive an order confirmation to your email address after placing your order. If for any reason you do not receive an order confirmation, please email email@example.com and let us know that you did not receive confirmation.
We will research your order and confirm receipt within one business day.
CUSTOM ORDER PARTS
There is no refund on custom order parts. When you custom order parts, they are custom made and custom finishes are applied to order. Your payment for the parts is a commission to start the process of obtaining the materials and starting the fabrication, and is non-refundable.
THERE ARE NO CANCELATIONS OR RETURNS ON PRE-ORDERED ITEMS.
Shipping options may vary depending on the delivery restrictions to your country. Not all shipping methods may be available. Exact shipping rates (which may include handling charges) are unknown until you proceed through the checkout process.
All domestic orders will be shipped usually within 7-14 business days (Monday-Friday) via UPS or USPS.
Allow 3-7 days delivery for Standard Shipping and Ground orders from date of shipment.
We do not ship to PO boxes. APO/FPO addresses should select UPS Ground.
Orders to Mexico and Canada will be shipped USPS Standard.
All other international orders will be shipped via USPS unless customer selects a different method.
International Customers-Be advised that the customer is responsible for any duties and taxes imposed by their destination country. Lucky Speed Shop does not take responsibility for abandoned items, nor will not issue a refund if we do not receive the item back.
Please contact firstname.lastname@example.org for assistance. Merchandise to be returned must be in the condition received. Sale items are non returnable. Returns must be received within 30 days from the date of order. You must include a copy of your order confirmation when returning or exchanging merchandise. Return freight is the responsibility of the consumer. Return freight will be reimbursed after receipt of product if due to defective product only. If there is a fitment issue/mistake made on customer behalf you will be charged a 20% re-stocking fee.
If your exchange is out of stock or on back order, a refund or store credit may be issued.
Due to both manufacturer and state policies all HELMETS, HEADWEAR, and some apparel are FINAL SALE NO RETURNS OR EXCHANGES. These very Strict policies have been put in place due to COVID-19 safety regulations and will remain in place until further notice.
CUSTOM ORDER PARTS
There are no refunds on custom order parts. When you custom order parts, they are custom made and custom finishes are applied to order. Your payment for the parts is a commission to start the process of obtaining the materials and starting the fabrication, and is non-refundable.